Wikipedia Education Program Reputation Management

Wikimedia Foundation

The client’s pilot project in India to attract new contributors to English Wikipedia hit significant snags and angered long-time Wikipedia contributors around the world.

Demonstrate the client’s commitment to fixing the problem, and rebuild community confidence by conducting an interview-based evaluation of the pilot project. Include a broad range of Indian and global Wikipedians, post the report on Wikipedia, and moderate a live discussion on wiki about the results and next steps.

The process, report and live wiki-dialogue enabled the Foundation to rebuild trust and move forward with a redesigned program.

Advice, research, interviews, writing, online discussion moderation.


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